Refund policy

Last updated: October 3, 2026

At Carybell, we want you to be happy with your purchase. If you are not satisfied with your order, you may be eligible for a return or exchange under the conditions below.

1. 5-Day Return & Exchange Policy

We offer a 5-day return and exchange policy, which means you have 5 days from the date you receive your order to request a return or exchange.

To be eligible, the item must:

Be unused and unworn.
Be unwashed and undamaged.
Be in the same condition in which you received it.
Have the original tags attached, where applicable.
Be in its original packaging, where applicable.
Include proof of purchase or your order details.

Items that do not meet these conditions may not be eligible for return or exchange.

2. How to Request a Return or Exchange

To request a return or exchange, please contact us at:

Email: carybell@gmail.com

Please include your order number and a brief description of the reason for the return or exchange.

Do not send an item back before contacting us and receiving return instructions. Items returned without prior approval may not be accepted.

3. Return Shipping

Once your return request is reviewed and approved, we will provide you with instructions regarding where and how to return the item.

Return shipping arrangements and charges may vary depending on the reason for the return and the destination.

For defective, damaged, or incorrect items received from Carybell, please contact us as soon as possible so that we can review the issue and provide appropriate assistance.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive:

A damaged item
A defective item
The wrong product
The wrong size or other incorrect item

please contact us as soon as possible with your order number and clear photographs or other relevant information.

We will review the issue and, where applicable, arrange a suitable resolution.

5. Non-Returnable Items

Certain products may not be eligible for return or exchange where applicable, including:

Products that have been worn or washed.
Products that have been damaged after delivery due to customer use.
Products without required original tags or packaging.
Products returned after the 5-day return period.
Customized or personalized products, where applicable.
Gift cards, where applicable.
Products specifically identified as non-returnable on the product page.

If you are unsure whether your item qualifies for a return or exchange, please contact us before sending it back.

6. Sale Items

Sale or discounted products may be subject to different return or exchange conditions.

If a product is marked as final sale or non-returnable at the time of purchase, it may not be eligible for return or exchange.

Any applicable conditions will be communicated on the product page or at the time of purchase.

7. Exchanges

If you would like to exchange an eligible product for another size or eligible product, please contact us within the 5-day return period.

Exchange availability depends on stock availability.

If the requested replacement is unavailable, we may offer an alternative resolution, such as a refund where applicable.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved or rejected.

If your return is approved, the applicable refund will be processed to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Shipping charges may be non-refundable unless the return is due to an error, defect, damage, or other circumstance for which Carybell is responsible.

9. Late Return Requests

Return or exchange requests must generally be submitted within 5 days of receiving the order.

Requests submitted after this period may not be accepted unless required by applicable law or approved by Carybell at its discretion.

10. International Returns

For international orders, customers may be responsible for applicable return shipping costs, customs charges, duties, taxes, or other charges unless the return is due to an error or issue attributable to Carybell.

International return procedures may vary depending on the destination country.