Privacy policy

Last updated: October 3, 2026

Carybell ("Carybell", "we", "us", or "our") operates this online store and website, including its products, services, features, content, and related tools (collectively, the "Services").

Carybell is based in Surat, Gujarat, India, and our online store is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our Services, place an order, purchase our products, communicate with us, or otherwise interact with Carybell.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect information that identifies you or can reasonably be associated with you.

This may include:

Contact Information

  • Full name

  • Email address

  • Phone number, if provided

  • Billing address

  • Shipping address

  • Other information you provide when contacting us

Order and Transaction Information

We may collect information related to your purchases and transactions, including:

  • Products purchased

  • Products added to your cart or wishlist

  • Order details

  • Order history

  • Returns and exchanges

  • Payment status

  • Shipping and delivery information

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method you use, payment providers may collect and process payment information such as card or transaction details.

Carybell does not need to directly store complete payment card information when payment processing is handled by a third-party payment provider.

Device and Usage Information

When you visit or interact with our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Pages viewed

  • Website interactions

  • Date and time of access

  • Referring pages or websites

We may use cookies and similar technologies to help operate, secure, analyze, and improve our Services.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

When you:

  • Create or use an account

  • Place an order

  • Subscribe to communications

  • Contact customer support

  • Submit information through our website

  • Request a return or exchange

  • Participate in promotions or other activities

Automatically

Certain information may be collected automatically when you browse or interact with our website through cookies, pixels, analytics tools, and similar technologies.

From Service Providers

We may receive or process information through companies that provide services to us, such as payment processing, shipping, analytics, hosting, customer support, and other business services.

From Third Parties

We may receive information from third parties where permitted by applicable law, such as payment providers, advertising or analytics providers, shipping partners, or other service providers.

3. How We Use Your Personal Information

We may use your personal information for purposes including:

Processing and Fulfilling Orders

We use your information to:

  • Process and confirm orders

  • Process payments

  • Arrange shipping and delivery

  • Provide order updates

  • Handle returns and exchanges

  • Provide customer support

Providing and Improving Our Services

We may use information to operate, maintain, personalize, and improve our website, products, and Services.

Communication

We may use your information to communicate with you about:

  • Orders

  • Payments

  • Shipping

  • Returns and exchanges

  • Customer support

  • Account-related matters

  • Important service updates

Marketing

Where permitted by applicable law and where appropriate, we may use your information to send promotional communications about Carybell products, offers, launches, or other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication.

Even if you opt out of promotional communications, we may still send necessary transactional or service-related communications, such as order confirmations and shipping updates.

Security and Fraud Prevention

We may use information to:

  • Protect our website and Services

  • Detect and prevent fraudulent transactions

  • Investigate suspicious activity

  • Protect our customers and business

  • Maintain the security of our systems

Legal and Compliance Purposes

We may process personal information when necessary to comply with applicable laws, respond to lawful requests, enforce our policies, protect our legal rights, or resolve disputes.

4. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These may include:

  • Shopify

  • Payment processors

  • Shipping and delivery providers

  • Technology and hosting providers

  • Website analytics providers

  • Customer support providers

  • Marketing and advertising service providers

  • Professional advisers and service providers

  • Government authorities or law enforcement where legally required

We only share information where reasonably necessary for the relevant purpose and as permitted by applicable law.

Third-party service providers may process your information according to their own privacy policies.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store, process certain information, and provide Services to our customers.

Information you provide through our store may be processed by Shopify and other service providers involved in operating the store.

For more information about how Shopify handles personal information, please review Shopify's privacy information available through its official website.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Keep our website functioning properly

  • Remember preferences

  • Understand how visitors use our website

  • Analyze website performance

  • Improve our Services

  • Support marketing and advertising activities where applicable

You may be able to control or disable certain cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of parts of our website.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other services.

Carybell does not control the privacy practices of third-party websites.

If you visit or use a third-party service, we recommend reviewing its privacy policy and terms before providing personal information.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account and device information.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions

  • Provide Services

  • Maintain business and transaction records

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Enforce our agreements and policies

The retention period may vary depending on the type of information and the reason it was collected.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information where legally applicable.

  • Request information about how your personal information is used.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

Some rights may be subject to legal limitations or exceptions.

To exercise an applicable privacy right, you can contact us using the contact information below.

We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our Services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action where required.

12. International Data Transfers

Because Carybell serves customers internationally and uses third-party service providers, your personal information may be processed, stored, or transferred outside the country in which you live.

These transfers may include countries where our service providers or technology infrastructure are located.

Where required by applicable law, we will take appropriate measures relating to international transfers and data protection.

13. Marketing Communications

If you choose to receive promotional communications from Carybell, we may send you information about products, collections, offers, launches, or other Carybell updates.

You can unsubscribe from promotional emails by using the unsubscribe link provided in the email.

You may continue to receive essential communications related to purchases, transactions, account activity, or Services even after opting out of marketing communications.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Carybell
Surat, Gujarat, India
Email: carybell@gmail.com